General

How should I store my food?

Many of our products are temperature sensitive in nature, thus it is advisable to ensure someone is present at your delivery location to receive and handle your orders promptly!

Ice-cream cakes and pints should be placed in a freezer immediately upon receiving, until ready to be served. Granola, sablés and chocolate bars should be stored in a cool, dry place.

Can I cancel my order and get a refund?

We do not accept any cancellations of orders or refunds once the order is placed. 

Ice Cream Cakes

What are the ice cream cakes made of?

Our cakes are fully made with our artisanal ice cream, sitting on a thin layer of baked chocolate cake (contains gluten & eggs), and decorated with cream, chocolates and other pastries.

Are the cakes gluten-free, egg-free or halal?

Our ice cream is gluten-free and egg-free, but the cake base isn't. If this is a concern, we can customise a graham cracker base that is gluten and egg free for you at a surcharge with 5 days advanced notice.

Our central kitchen where the ice creams are made is a halal certified kitchen, but the cakes are decorated at our cafe, which is not certified halal. However, we only use halal ingredients in the preparation and decoration of the ice cream cakes.

Can I customise or change the ice cream flavour or add wordings or messages to the cake?

We provide complimentary message writing services for all pre-orders taken 3 days in advance. If you would like to change the ice cream flavour or swop any decorative ingredients, we do charge a surcharge of $25 and the order has to be placed 5 days in advance. For other customisation such as themed decorations, we do them on a case by case basis and customisation charges start from $25 as well. 

How should I store the ice cream cake?

The cake packaging keeps it from melting in ambient temperature for 30-45mins. You are strongly advised to place the cake in a freezer (-18 degrees celsius) immediately after collection to maintain the texture of the ice cream cake and to prevent it from melting before consumption. You are encouraged to finish the cake within 3 days, and not to re-freeze a melted cake.