How should I store my food?
Many of our products are temperature sensitive in nature, thus it is advisable to ensure someone is present at your delivery location to receive and handle your orders promptly!
Ice-cream cakes and pints should be placed in a freezer immediately upon receiving, until ready to be served. Cakes should be stored in the refrigerator. Granola, sablés and chocolate bars should be stored in a cool, dry place.
Can I cancel my order and get a refund?
We do not accept any cancellations of orders or refunds once the order is placed, with the exception of system errors.
Ice Cream Cakes
What are the ice cream cakes made of?
Our cakes are fully made with our artisanal ice cream, sitting on a thin layer of baked chocolate cake (contains gluten & eggs), and decorated with cream, chocolates, and other pastries.
Are the cakes gluten-free, egg-free or halal?
Our ice cream is gluten-free and egg-free, but the chocolate cake layer isn't. If this is a concern, we can customise a graham cracker base that is gluten and egg free for you at a surcharge with 7 days advanced notice. We do not use any alcohol or pork-based ingredients in any of our products.
Can I customise or change the ice cream flavour or add wordings or messages to the cake?
We provide complimentary message writing services for all cakes. If you would like to change the ice cream flavour or swop any decorative ingredients, we do charge a surcharge of $25 and the order has to be placed 7 days in advance. For other customisations such as themed decorations, we do them on a case by case basis and customisation charges start from $25 as well.
How should I store the ice cream cake?
You are strongly advised to place the cake in a freezer (-18 degrees celsius) immediately after collection to maintain the texture of the ice cream cake and to prevent it from melting. You are encouraged to take the cake out of the freezer 5 to 10 minutes before cutting into it, and not to re-freeze a melted cake.
What are the cakes made of?
Our standard cakes contain gluten, eggs, and dairy. We do not use any alcohol or pork-based ingredients in any of our products.
Can I customise or change the flavour or add wordings or messages to the cake?
We provide complimentary message writing services for all cakes. For customisations, we do them on a case by case basis and customisation charges start from $25.
How should I store the cake?
You are strongly advised to store the cake in the refrigerator (4 degrees celsius). Please take the cake out from the refrigerator 45 minutes before consumption to allow the cake to defrost for a more ideal texture.