FAQs

Delivery Options

Weekday Delivery

  • Available at $13 (before GST).
  • Delivery window: 9 AM – 5 PM (no specific time slots).
  • The earliest available weekday delivery will be shown on the calendar below.

Weekend Delivery

  • Available at $28 (before GST).
  • Delivery window: 10 AM – 4 PM (no specific time slots).
  • If no weekend slots are available on the calendar, we have reached our delivery capacity. Please opt for self-collection instead.

Express Delivery / Specific 3-Hour Time Slot

  • If the calendar does not show your preferred date, all standard slots are fully booked.
  • For urgent deliveries, select Express Delivery at $28 (before GST) and indicate your preferred delivery date and 3-hour time slot in the Order Notes. (e.g., 1 PM – 4 PM).
  • Not available for same-day requests or public holidays.

Ice Cream Cake Delivery Surcharge

  • There is a $4 surcharge for delivering ice cream cakes due to the special handling they require.
  • This fee is in addition to the standard delivery charge.
  • We appreciate your understanding as we take extra care to ensure your cake arrives in its best condition.

Important Notes:

  • Please select the correct shipping method at checkout based on your collection date to prevent processing delays.
  • We will confirm your collection date via email.
  • If a second delivery is required, a re-delivery fee will apply.

Self-Collection

Self-collection is available at Millenia Walk, Takashimaya, or Funan between 12 PM – 9 PM.

  • Orders must be placed at least 4 days in advance.
    • For example, orders placed on Monday before 12 PM can be collected as early as Friday.
  • If your preferred collection date that is more than 4 days in advance is unavailable on the calendar, please enter your preferred date in the Order Notes (below the calendar).
  • For any questions or concerns, contact us at hello@thedarkgallery.com.

 

General

How should I store my food?

Many of our products are temperature sensitive in nature, thus it is advisable to ensure someone is present at your delivery location to receive and handle your orders promptly!

Ice-cream cakes and pints should be placed in a freezer immediately upon receiving, until ready to be served. Chocolates and macarons should be stored chilled, while our signature cakes are good to stay at room temperature if you are consuming it on the same day. 

 

Refunds/Cancellations

Can I cancel my order and get a refund?

We typically do not accept any cancellations or refunds of orders once the order is placed and the payment is processed (including double orders by mistake). Although, on a case to case basis, if a refund is made, a charge of 4.5% will be imposed as the bank charges this amount upon every successful payment.

 

Ice Cream Cakes

What are the ice cream cakes made of?

Our cakes are fully made with our artisanal ice cream, sitting on a thin layer of baked chocolate cake (contains gluten & eggs), and decorated with cream, chocolates, and other toppings.

 

Are the cakes gluten-free, egg-free or halal?

Our ice cream is gluten-free and egg-free, but the chocolate cake layer isn't. We do not use any alcohol or pork-based ingredients in any of our products.

 

Can I customise or change the ice cream flavour of the cake?

If you would like to change the ice cream flavour, we do charge a surcharge of $25 and the order has to be placed 9 days in advance. For other customisations such as themed decorations, we do them on a case by case basis with prices starting from $199.

 

How should I store the ice cream cake?

Place the ice cream cake in a freezer (-18 degrees celsius) immediately after collection to maintain the texture of the ice cream cake and to prevent it from melting. You are encouraged to take the cake out of the freezer 5 to 10 minutes before cutting into it.

 

Standard Cakes

What are the cakes made of?

Our standard cakes contain dairy, eggs, and gluten. No alcohol or pork-based ingredients is used.

 

Can I customise or change the flavour of the cake?

We do not provide customisation for standard cakes.

 

How should I store the cake?

For our signature cakes with buttercream, you can leave the cake at room temperature if consuming on the same day. If you have to keep the cake in the refrigerator, please take the cake out from the refrigerator and let it sit at room temperature at least 2 hours before consumption to allow the cake to soften in texture (if the cake is cold, it feels harder and dryer.)

For our specialty cakes with fresh cream, keep the cakes chilled and you can serve right out from the fridge. 

 

Chocolates & Macarons

How should I store the chocolates & macarons?

Our chocolates should be stored in a cool, dry place (10C - 18C), while our macarons should be kept chilled (4C - 6C). Best consumed within a week.